Having trouble with your subscription or features? No worries — we're here to help. Simply reach out to us here and we'll start troubleshooting together.
Refund requests within the first week
Not getting what you were promised within the first week of your subscription? We really want to get this right for you. If you're looking for a refund, please contact our support team using the "I need help with purchase or payment" form. We'll get things sorted as quickly as we can.
Beyond the first week
Enjoyed Premium for more than a week, but feel like the experience isn't hitting the mark? We can't offer refunds after this period since Premium Members will have already had access to Premium features such as seeing all their likes in Likes You. This policy helps us maintain the integrity of our subscriptions — but your satisfaction means the world to us. If you've experienced bugs or app-related issues, we may provide beans or other perks to make things right. Just reach out to us here using the form "I need help with purchase or payment" and we'll take it from there.
It's our goal to make your path to finding your person smooth and hassle-free. Let us know if you have any questions.